Data Help Desk: Informing Science Data Help Desk Staffing through Transaction Analysis

This study surveyed scientists asking questions at a data help desk about their research data management (RDM) needs and question types. The better understanding of these data needs provides a basis for RDM information professionals to offer assistance to scientists. The study found that 70% of scientists in the survey had no prior research data management training and the most common research data management need for both ecologists and geologists was data storage.